FAQ's and other info

• How do I make an appointment? Everything is done by appointment only. You can call us at 815-893-0573 or email at thedoggiepaddleil@gmail.com 

• What if my dog doesn't like swimming?  We do not offer refunds for lessons or packages. Most dogs take 3-10 visits or more to get used to or to like swimming. It takes time for most dogs to adjust and to feel comfortable. One session does not often determine whether or not a dog will swim.

• Can I swim with my dog?   No. Both The State of Illinois and the Health Dept do NOT allow people to swim in pools for dogs. Only the business owner and/or employees may be in the pool with your dog/s. Nor can you get on the ramp. This is all for safety of you, your dog and the staff. This is not allowed for any appointment type. 

• My dog has always swam in a lake, do we have to do an assisted swim the first time? Yes! It is important to understand that indoor swimming in a pool is not the same as swimming in a lake or river and not all animals immediately take to swimming indoors.

• Do I need to bring a towel? Yes please. In order to keep things fluid and orderly we allot 10 min of towel drying time after your session.

• What if my dog is people or dog aggressive? We will do the best we can to work with your dog depending on the severity of the aggression. No other dogs will be in the pool or on the deck with your dog. These are private sessions. 

Please do NOT push your dog down the ramp, or into the pool from the deck or throw them in. These things can result in injury to your dog and/or staff. 

Please do your best to have your dog clean, brushed and nails trimmed. This helps keep the pool equipment in good working order and helps it to last longer. Dog hair, dirt, oil and dander are very hard on pool equipment. 

Please arrive 5-10 min before your appointment time to potty your dog (please pick up after them) and check in with a staff member. Do not enter the building with your dog/s before you know it is cleared by the previous swimmer/s or it is approved by a staff member. Please have your dog on leash. You must be in control of your dog at all times. 

We do NOT do group swims with unfamiliar dogs. 

We can only do assisted swims with a single dog at a time. The same goes for dock diving.

You must let us know when booking your session if you will be dock diving. 

If you do not give us 24hours notice for cancellation you will be charged for the full amount of the session. 

Be prepared to get wet and to have fun!